IT Incident Reporting System [KVK Vikis]

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====== IT Incident Reporting System ======

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Links to the system: [[http://gedimai.kvk.lt/|http://gedimai.kvk.lt/]] or [[https://kvkedu.sharepoint.com/sites/gedimusistema|https://kvkedu.sharepoint.com/sites/gedimusistema]]\\
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The **"IT Incident Reporting System"** operates at Klaipedos valstybine kolegija. In this system, you can report problems related to the college's IT equipment and resources, such as:

   * **Technical issues and malfunctioning IT equipment **  (e.g., non-working printer, monitor not turning on, computer not booting, projector not displaying, headphones or microphone not transmitting sound, etc.);
  * **Software issues**  (e.g., a computer program in a classroom not working, the program shutting down unexpectedly, the program displaying an error message, etc.);
  * **System failures and disruptions**  (e.g., EDINOS login not working, Moodle system errors and problems, printing or library system not functioning, etc.).
When filling out a request form in the "IT Incident Reporting System," provide as much information as possible to help resolve the issue. If possible, attach screenshot files ([[https://support.microsoft.com/en-gb/office/copy-the-window-or-screen-contents-98c41969-51e5-45e1-be36-fb9381b32bb7|information on how to take a screenshot]]) or other relevant details.

**How to use the system:**  [[https://kvkedu.sharepoint.com/sites/gedimusistema/SitePages/Kaip-naudotis-sistema-.aspx|https://kvkedu.sharepoint.com/sites/gedimusistema/SitePages/Kaip-naudotis-sistema-.aspx]]